FAQ - Policies

FAQ, Policies, Terms and Conditions:

Q: What Payment methods do you accept?
A: We accept PayPal, and most major credit cards, Personal Checks, Cashier's Check and Money Orders. You can place an order on-line, by phone or by mail. When sending a Check/Money Order please first use the online checkout process and choose the Check/Money Order option located at the bottom of the Checkout page, as your payment method. This way we will hold your item(s) until your payment arrives. This will insure that your item(s) are available to ship when your payment arrives.

Please include, with your payment, a copy of your purchase Confirmation email.

Make all checks Payable to: Colonial Metal Detectors

Bill Me Later

Enjoy No Payments and No Interest if paid in full in 6 months on Bill Me Later purchases of $99 or more. Simply choose Bill Me Later when you check out with PayPal. Select PayPal Express Checkout on the Shopping Cart page or on the Checkout page and you will be taken to the PayPal payment page where there you can choose the Bill Me Later Option.

Credit Cards

We accept the following credit cards: Visa, Master and Discover cards. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashiers Checks, Company Checks, & Personal Checks

We accept money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashiers check. For personal and company checks, please allow up to 6 banking days for clearance of funds before the order is processed. We cannot guarantee the availability of a product the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

International Payments: We will only accept PayPal payments for International orders.
- International customers having a PayPal account can use PayPal Express Checkout located in the Shopping Cart or Checkout page.

- International customers that would prefer to use their credit card can select the payment method 'PayPal Invoice' located on the lower left of the checkout page. After you checkout and within a few hours you will receive an itenized invoice from PayPal. You can then pay this invoice using your credit card.

- International orders will only be shipped to the Confirmed address on their PayPal account.

Q: How can I view the status of my order?
A: Click on "My Account" at the top of the page. Log in with your Email address and Password. There you can view all your orders.

Q: When will my order be shipped?
A: Your order will be shipped within 24 Hours of your payment being received or cleared.
Items are normally shipped that day if payment is received or cleared before 12:00 pm EST. Monday thru Friday. Purchases in which payments are received after 12:00 pm EST. Friday will ship the following business day. Express mail is not usually shipped on Friday or Saturday. Contact us first if you wish to have your item shipped Express mail on those days. We do not ship on Sundays.
Our normal shipping schedule is Monday thru Friday.

If you have any concerns about the shipping methods used for Free shipping please contact us before making your purchase.

Q: What are the shipping costs?
A: You can determine shiping costs any time by going to the Shopping Cart and typing in your zip code in the "Calculate Shipping" box and then click on "Go".
     For the cost of International shipping go to the "Checkout" page and choose your country from the drop-down menu.

Q: Do you provide over-night delivery?
A: Yes, via USPS Express Mail (over-night to most areas - USA Only). Click on this LINK and it will take you to the USPS Express mail Commitment page. Enter your zip code in the "Destination" box to determine whether your package will be delivered in 1 or two days. To ensure prompt service please contact us for availability if you decide to ship USPS Express. Express mail is not usually shipped on Friday or Saturday.
Contact Us: Sales@ColonialMetalDetectors.com or (860) 317-1284

Q: Can I return an item for a Refund?
A: All metal detectors and accessories that we sell are brand new. Any detector or accessory that is found to be defective in materials or workmanship must be returned to the Manufacturer's Factory for repair or replacement, as per instructions and requirements of the manufacturer. For more info see "Returns" below.

Bonus Items: Bonus items that we give away are items that we sell. Unlike some other dealers, Colonial Metal Detectors doesn't buy bulk, cheap, no-name items to stick a high retail price on and then offer them to you as a free bonus. There is only one party getting a bonus in that deal.

Store Bonus Credit: We offer a Bonus Credit to buyers that decide they do not want the Free bonus items offered with a particular metal detector. The value of the Bonus Credit offered will be listed in the Bonus section of the product page. In order to receive a Bonus Credit in place of any free bonus items offered with a particular detector locate the options box at the top right of the product page and select Bonus Credit before adding the item to the Shopping Cart. The Bonus Credit value will be shown in the options box.

Not all metal detectors qualify for Bonus Credit. Bonus Credits are not transferrable and can only be used by the original purchaser. Items purchased using Bonus Credits can only be shipped to the address of the original purchaser in which the Bonus Credits were obtained. A Bonus Credit certificate, containing a Promo code, will ship with any eligible purchase where the buyer forfeits the Free Bonus items offered with that purchase.

NOTE:
Store Bonus Credits can not be used toward the sale price of the metal detector.
Store Bonus Credits are available for U.S.A. customers only.
Store Bonus Credits expire six months from the date purchase.
Store Bonus Credits are not redeemable for cash.

Shipping

All Metal Detectors are shipped packaged in a plain corrugated box to help ensure safe delivery.

Books: All Books are shipped Free. Books will usually ship seperate from the rest of the order
USPS Media mail. Occasionally smaller books may ship with the remainder of the order.

Free Shipping: All Metal Detectors will be shipped using UPS. If you need your detector shipped using a different shipping method please contact us. Smaller items designated for Free Shipping (ie. Headphones, Pinpointers....) will ship USPS Priority mail. Items shipped Free to customers having a P.O. box will always be shipped USPS mail. Books will ship USPS Media or First Class mail. If you need your item fast we also provide Express mail shipping at low rates.


International Shipping

Q:What other Countries do you ship to?
A: We ship to most countries that do not have trade sanctions in place with the United States.

Q: Does Free Shipping apply to International shipping?
A: No. But items designated as Free shipping are shipped at a discounted rate.

Q: Will I be able to purchase any product if I live in a non-sanctioned country.
A: Some manufacturers have restrictions on the sales of their products outside the United States.  Though most of the products we sell are eligible to ship outside the United States some items are not.
If you are interested in purchasing any item(s) please Email us at International@ColonialMetalDetectors.com and include the items you want to purchase and country to which they will ship and we will send you an invoice with the total cost including the shipping.

International Payments: We will only accept PayPal payments for International orders.

- International customers having a PayPal account can use PayPal Express Checkout located in the Shopping Cart or Checkout page.

- International customers that would prefer to use their credit card can select the payment method 'PayPal Invoice' located on the lower left of the checkout page. After you checkout and within a few hours you will receive an itenized invoice from PayPal. You can then pay this invoice using your credit card.

- International orders will only be shipped to the Confirmed address on their PayPal account.


International Buyers Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to making your purchase.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse these costs as additional shipping charges.
We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.

Returns

We believe that you will be delighted with your product, but there may be occasions when you feel it necessary to return an item.

All metal detectors and metal detecting accessories we sell are brand new. Any products found to be defective in materials or workmanship must be returned to the Manufacturer's Factory for repair or replacement, as per instructions and requirements from the manufacturer. Feel free to give us a call if you need help.

If you decide for any reason, other than described previously, and for up to 14 days of delivery, that you would like to return the UNUSED detector or accessory you may do so. To receive a full refund the item must be returned along with the Blank Warranty Card, if applicable, included paper work, bonus items and other originally included parts. Please understand that all returns must be in NEW UNUSED CONDITION in Original Factory Packaging. Any detectors or accessories must be clean and in proper operating condition, NOT ALTERED OR DAMAGED. We will not accept returns that have been damaged or have visible signs of use. When returning an item for refund all bonus and or promotional items included in the purchase of that item must be included with the return. Failure to return any bonus/promotional items in New Unused Condition will result in a charge for the retail value of the bonus and or promotional item. The buyer is responsible for return shipping costs. If you have any questions about this item or if you need more product information please Email us or call 860-317-1284. Unlike other dealers We Do Not charge a restocking fee.

International Buyers Please Note: The buyer is responsible for the return postage for all Warranty issues. Colonial Metal Detectors will pay return shipping cost only for orders that were incorrectly filled, ie. incorrect item was shipped.



Links

This site may contain links to other sites on the Internet that are owned and operated third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Colonial Metal Detectors reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Colonial Metal Detectors signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We do not back order any items. If an item you want is not in stock you can contact us using the "Contact Us" link at the top of the page and we will notify you when the item is back in stock.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Colonial Metal Detectors site. You may unsubscribe from our newsletters following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will notify the winner by email. Once the winner contacts us we will then send the prize only to the address entered on the entry form or purchase invoice. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Colonial Metal Detectors is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party, period. Colonial Metal Detectors does not sell, trade or rent your personal information to others. Not No-body, Not No-how.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Sales Tax

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Connecticut. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of ColonialMetalDetectors.com., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.